NaoBet Privacy Policy

At NaoBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at https://naobet.com/. We are operated by NovaForge LTD (also referenced as NovaForge N.V.), a company registered under number 15684, licensed by the Anjouan Gaming Authority (Union of Comoros), license No. ALSI-152406028-FI2. By using the NaoBet casino online platform, you acknowledge that you have read and understood this policy and consent to our data practices as described below.

1. Who We Are and How to Contact Us

We are the operator of NaoBet Casino, responsible for your personal data under applicable data protection laws. If you have any questions about how we handle your information, you can contact our support team at any time:

• Email: [email protected]
• Live Chat: available 24/7 directly on our platform
• Website: https://naobet.com/

Here at NaoBet, we are committed to responding to all privacy-related inquiries promptly and transparently.

2. What Personal Data We Collect

When you register and interact with our Nao Bet platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials (NaoBet login details are stored in encrypted form)
• Copies of identity documents submitted for KYC verification

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Cookies and tracking technologies (see our Cookie section below)
• Pages visited, session duration, and click activity on our platform
• Game activity, wagering history, and bonus usage

2.4 Communications Data

• Messages sent to our support team via live chat or email
• Feedback, complaints, and survey responses

3. How We Use Your Personal Data

We at NaoBet process your personal information for the following lawful purposes:

• Account Management: To create, maintain, and manage your NaoBet casino account, including processing your NaoBet login and verifying your identity.
• Service Delivery: To provide you with access to our games, bonuses, sports betting features, and all other platform services.
• Regulatory Compliance: To fulfil our legal obligations under applicable gambling regulations, anti-money laundering (AML) laws, and KYC requirements imposed by the Anjouan Gaming Authority.
• Payment Processing: To process your deposits and withdrawals via all supported payment methods, including cards, e-wallets, and cryptocurrency.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions or abuse of our platform.
• Responsible Gambling: To monitor gaming behaviour, apply self-exclusion tools, and promote safer gambling practices.
• Marketing Communications: Where you have given consent, we may send you promotions and updates about NaoBet bonus offers and new features. You may opt out at any time.
• Customer Support: To respond to your enquiries and resolve disputes efficiently.

4. Legal Basis for Processing

Our Nao Bet Casino operations require us to process your data on several legal grounds:

• Contract Performance: Processing necessary to fulfil our agreement with you as a registered player.
• Legal Obligation: Processing required to comply with gambling and financial regulations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement.
• Consent: Processing for marketing purposes, where you have explicitly opted in.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on the Nao Bet online casino platform to enhance your experience and analyse site performance. Cookies help us remember your preferences, manage your session, and provide you with a personalised experience.

• Essential Cookies: Required for the platform to function correctly, including login sessions and security features.
• Analytical Cookies: Help us understand how players interact with our services so we can improve them.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our NaoBet casino online platform.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals through supported methods.
• Game Providers: Including providers such as Pragmatic Play, Hacksaw Gaming, Playtech, and others who supply games on our platform.
• Regulatory and Legal Authorities: When required by law, court order, or to comply with our licensing obligations under the Anjouan Gaming Authority.
• Fraud Prevention Services: Third-party tools used to identify suspicious activity and protect our players.
• IT and Hosting Providers: Companies that support our technical infrastructure and ensure platform availability.

All third parties we work with are contractually obligated to process your data securely and only for specified purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law. In most cases, we are legally obligated to keep account and transaction records for a minimum of five years following account closure or the completion of a transaction. At NaoBet, we review retention periods regularly and securely delete data that is no longer needed.

8. Your Rights as a Data Subject

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Nao Bet platform:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request that we delete your data.
• Right to Restriction: You may ask us to limit how we use your data.
• Right to Data Portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to Object: You may object to our processing of your data for marketing or legitimate interest purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our NaoBet casino platform uses encryption, secure servers, and regular security assessments to maintain the integrity of your data. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your NaoBet login credentials confidential.

10. International Data Transfers

As a global platform serving players across the United Kingdom, Canada, Australia, New Zealand, and other markets, we may transfer your data to servers or partners located outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies independently before providing any personal information.

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on the NaoBet casino platform. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.